Processing and protection of personal data
When you make a booking to stay at Nockalm Lodge in one of our apartments, we need certain data from you. We also process data in other cases, such as information requests, the administration of competitions and when visiting our websites. In doing so we also use the services of third parties who receive specific personal data and process these on behalf of Nockalm Lodge. This occurs, for instance, for the purpose of sending brochures and e-mailings or the processing of our guest surveys.
Below is a more detailed description of which data we process and what we do with it:
What do we want to know about you?
Surname, first name and gender
We would like to use your personal data to address you personally at Nockalm Lodge and also in our further communication. These data are obviously also required to register your booking and include the data in the night registration.
Address and place of residence
We send most of the booking data to you by e-mail. However, we do send some information to your home address. Also for the tourist tax.
We may need to contact you about your booking. We will give you a call if there are any questions and may. We may call you before arrival or after your stay to ask if everything is clear and whether everything went well.
Date of birth
The person who books accommodation at Nockalm Lodge must be at least 18 years old. In addition, tourist tax may be based on the age of the persons staying in the accommodation. We therefore need your date of birth.
We have a secure payment environment for you to pay for your booking. When paying with Mollie or bank transfer, your data will be stored in our records to enable your payment to be linked to your booking. Besides that, we will only use your bank account number when you receive money from us. When paying by credit card, we will send your credit card details directly to our credit card partner from our secure environment. They execute our credit card payments. During this process we will not see your credit card details. Our partner only tells us if your payment has been successful.
You will receive an e-mail about your reservation, invoice and bookings.
Furthermore, we use your information for the following
You can call, e-mail and contact us via social media. We store your data to avoid you having to provide it again.
We keep information about your previous bookings. This allows us to help you faster and more accurately.
Sometimes we use guest data to investigate, prevent and counter fraud. Under certain circumstances, we are required to provide personal data to relevant agencies. In connection with (international) sanctions legislation, under certain circumstances we may also share your data with, for example, financial institutions.
Contact, inspection, change or deletion of data and complaints
Upon request, we will indicate whether we are processing your personal data. Additionally, you may request, correct, supplement, delete or block these data under certain circumstances, for example, if they are factually incorrect. This might result in you no longer being able to make use of (part of) our services.
You can contact us via Contact. If you have a complaint regarding the processing of your personal data, you can also contact the relevant public authority (Data Protection Authority).
We will retain your personal data for as long as reasonably necessary for the purposes described in this document. However, based on legislation, we may need to keep the data for a longer period.
Based on legislation, we must indicate what legal bases are used to process your personal data. This particularly concerns data processing based on 1) an agreement, 2) in connection with a legitimate interest of Nockalm Lodge, 3) permission that has been given and 4) in connection with a statutory duty. We use your information mainly in connection with your booking and therefore based on an agreement with you. Your booking will be registered and we will do everything possible to make your stay as pleasant as possible.
Security of data
We use extensive security procedures to secure the personal data we process, for instance to prevent unauthorised access to this data.
The Website of Nockalm Lodge uses Functional and Analytics cookies. There will be no personal data saved by visiting these website and therefore not shared with third parties. Functional cookies are used to improve functionality for your benefit, which means that you don’t have to keep on making the same selection or login if you have already done so. Analytics cookies are placed particularly on behalf of other parties, such as Google Analytics and the Visual Website Optimizer. These enable Nockalm Lodge to monitor the search behaviour of visitors and to adjust its service provision to this behaviour so that we can be of even better service to you as a (potential) guest. Nockalm Lodge collaborates with third parties in the area of social media, visitors statistics, vacancy services, advertisements and video streaming, which parties also place cookies. The following companies are partners of Nockalm Lodge in this respect: Google Analytics, Facebook, Instagram, Booking.com, Stardekk. For more information on how these parties handle cookies, please read their privacy conditions. No marketing, targeting and transaction cookies are placed via Nockalm Lodge website. Third parties, where Nockalm Lodge is offered as an apartment complex, do place these in order to keep your interest so that offers can be made that are in line with your wishes / interests.
This privacy statement was drawn up on January 15, 2021. Nockalm Lodge reserves the right to make changes to the privacy statement. Check this regularly for an update.